Refund rules for Crescent Creations custom digital services, credits, memberships, and digitally delivered work.
Crescent offers a 50% refund for delivered products in the form of Robux credit. Refunds for delivered products will result in the delivered product being deactivated or revoked where possible.
For undelivered products, Crescent may provide a 100% refund in the form of Robux credit, a 50% refund in USD if the order was originally paid in USD, or a 50% refund in Robux. Robux refunds require the customer to be in the Crescent Roblox group for at least 2 weeks before payout can be made.
Customers must pay in full before work starts. If a customer requests cancellation before work begins, Crescent may review the order for refund eligibility according to the payment method, order type, and any platform costs already incurred.
Unused Crescent credits or membership purchases may be reviewed case by case. Credits or membership time that has already been used, applied, or consumed is generally not refundable.
Email lwo.xaka@gmail.com with your Discord username, order details, payment information, and the reason for the request. Refund reviews may require order history, delivery records, and revision notes.
Crescent challenges disputes. Any payment made in USD through any payment method is completely irrevocable, except where a refund was agreed upon explicitly by an executive member.
Chargebacks or disputes will result in immediate revocation of any assets delivered, the dispute being challenged through Stripe with evidence of Terms of Service agreement, and a dispute fee of $15 per disputed transaction being applied.
Repeated chargebacks or disputes will result in a permanent and irrevocable ban from all Crescent services. This may include server bans, IP bans, payment method bans, and other enforcement actions.