When customers may cancel Crescent Creations custom digital orders and memberships.
Customers may request cancellation before work begins. Once work has started, cancellation eligibility depends on the amount of work already completed, whether drafts or final files have been delivered, and any third-party costs already incurred.
Major changes requested after work begins may require a new quote instead of cancellation of the original order. Revisions must stay within the agreed scope unless Crescent Creations approves an updated scope and price.
Recurring membership access can be cancelled for future periods according to the checkout or support instructions provided at purchase. Cancelling a membership stops future renewal access but does not automatically refund time or benefits already provided.
Email lwo.xaka@gmail.com or open a Discord support ticket with the order details and cancellation request. Requests are reviewed based on the order status at the time support receives the request.